Curbside Pickup Service FAQs
Now that Governor Scott has allowed curbside pickup for Vermont libraries, Cabot Public Library is providing patrons access to physical materials through a curbside pickup service.
Hours for curbside pickup:
Monday through Thursday, 10:00 a.m. - 2 p.m.
Follow two easy steps to pick up materials at Cabot Public Library’s curbside cart, located outside the back entrance of the Willey Building.
Step one: Place your items on hold.
Use our website catalog to search for items currently available at the library, and place a hold on the items you want. Please limit to five items per library card. If you need any assistance, call us at 802- 563-2721 between 9 a.m. and 5 p.m. Monday through Thursday.
We will notify you by phone or email when your holds are ready. Wait times are longer than usual. Thank you for your patience.
Your items will be put in a bag with your last name and first initial.
Step two: Pick up your items.
Bagged holds will be on a cart outside of the building for contactless pickup.
To support physical distancing, please only one person at the cart at a time.
Outdoor signage at the library will guide you to the pickup cart.
Your bag is labeled with your last name and first initial.
Grab your bag and enjoy!
Remember, the Willey building remains closed to the public. Please do not knock on the door or ask to enter the building.
Browse the FAQs below for more detailed information. If you need further assistance, call us at 802-563-2721 or email at
Frequently asked questions
How will I know my holds area ready for pickup?
You will receive a phone call or email from the library at the phone number on your library account. Wait times for holds are longer than usual. Thank you for your patience.
How do I return materials?
To limit potential spread of COVID – 19, we will NOT be accepting returns for the time being.
Do I need a library card?
Yes, patrons must have a Cabot Public Library card to use curbside pickup. If you do not have a library card, call or email the library. 802-563-2721 firstname.lastname@example.org.
What if I have mobility issues and cannot leave my vehicle?
We can place bagged items in the trunk of your vehicle. Please call us before you arrive to request this accommodation.
What materials are available for pickup?
All physical materials currently on the shelf are available for pickup, including books, DVDs, audio CDs and magazines. Interlibrary loans (books for other libraries) are not available at this time.
Can you look for specific items or provide reading suggestions?
Yes! Call the library staff at 802-563-2721, 9 a.m. - 5 p.m. Monday through Thursday..
What if I have overdue books?
For the time being, please keep all library materials at home. You are welcome to borrow additional books for now.
May I place a hold via telephone?
Yes, please call the library at 802-563-2721 between 9 a.m. and 5 p.m. Monday through Thursday.
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our library staff.
All physical materials are quarantined for 72 hours inside a closed paper bag, per CDC guidelines, before being checked out to you.
Staff wear a mask and gloves and wash their hands before and after handling materials.
Patrons and staff should respect the need for physical distancing and not approach one another. If you notice someone at the pickup cart, please remain in your vehicle until the previous patron has departed.
Bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup cart.